Clinic Etiquette

Do I need to book an appointment?
Yes. As a busy skin clinic, we are often booked out months in advance.
We encourage you to book your appointment online via our website or by giving our team a call to be placed on a cancellation waitlist.
How do I book an appointment?

You can book your appointment via our online booking, sending us a message on social media or by calling us directly to speak with our friendly reception team on (07) 5573 0023

When should I arrive for my appointment?
Please arrive 10 minutes before your appointment time. This ensures you have ample time to complete your consultation form and unwind with one of our calming herbal teas. Before your appointment date, you will be invited to complete pre-treatment forms. We kindly request you complete these before your arrival.
What if I am running late?
If for any reason you arrive past your appointment start time, we will do our best to complete your full treatment. However, this is not always possible, and you will be charged for the full amount of the original booking.
What if I need to cancel my appointment?

We kindly request you provide at least 24 hours’ notice when cancelling or changing your appointment. Failure to do this will incur a 50% cancellation fee.

We are unable to accept cancellations left by messages on Sundays or public holidays when we are closed.

Call (07) 5573 0023

How can I pay for my services?
We accept all major cards including AMEX. We also accept cash and have ZipPay and AfterPay services available.
Can I bring my kids to my appointment?
We understand that life gets in the way sometimes which is why we’re happy for you to bring your children with the understanding that our staff are not responsible for minding them. As a busy clinic, please ensure children are well-behaved and can occupy themselves for the duration of your treatment.
Do I need to pay a booking deposit?
Yes. A $50 booking deposit is required to secure your appointment. This is payable online, in the clinic or over the phone.